Frequently Asked Questions

Everything you need to know about shopping with Omakase.

What does 'Omakase' mean for my shopping experience?

Inspired by the Japanese tradition of trusting the expert, we curate a selection of premium retail goods so you can shop with confidence, knowing every item meets our high standards for quality and design.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day return policy for most items in their original, unused condition. Simply visit our returns portal to start a request and receive a prepaid shipping label.

Do you ship internationally?

Yes, we currently ship to over 50 countries. International shipping rates and delivery times vary by location and will be calculated at checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets including Apple Pay, Google Pay, and PayPal.

How can I track my order status?

Once your order is placed, you can track its progress through the link provided in your confirmation email or by logging into your account on our website.